PRIVACY POLICY
How DwellWell handles your information.
LAST UPDATED: SEPTEMBER 2026
At DwellWell, we act as a trusted homeowner representative and home concierge resource. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, become a member, or use our services.
We are committed to handling your information responsibly and only using it for legitimate purposes connected to providing and improving DwellWell services.
YOUR INFORMATION
Organized with care. Used to support your home.
Property Information
Home details and property-specific information.
Systems & Equipment
Equipment, appliances, service history and maintenance needs.
Documents & Records
Warranties, inspections, proposals, receipts and service records.
Contractors & Service History
Professionals who have worked on your home and related activity.
HOME PROFILE
“Useful context stays with your home.”
ON THIS PAGE
INFORMATION WE COLLECT
Information you provide—and limited website usage data.
Personal Information
We may collect information you provide directly, including:
- Name and contact information
- Property address
- Membership and account details
- Information submitted through forms, calls, texts, or email
- Home maintenance, repair, and project requests
Website & Usage Information
We may also collect limited technical information such as:
- Browser and device information
- IP address
- Pages visited
- Website interactions
- Service request history
HOME PROFILE DATA
A living digital record of important information about your home.
A core part of DwellWell membership is your Home Profile — a living digital record of important information about your home.
Your Home Profile may include:
Property Information
Home details and property-specific information relevant to ongoing care and coordination.
Systems & Equipment
Information about home systems, equipment, appliances, model numbers, service history, and maintenance needs.
Documents & Records
Warranties, inspection information, proposals, receipts, service records, and other documents you choose to provide.
Contractors & Service History
Information about independent professionals who have worked on your home and relevant past service activity.
DwellWell uses this information to help keep your home’s important details organized and provide better continuity between maintenance, repair, and project requests.
HOW WE USE YOUR INFORMATION
Used to provide, coordinate, and improve DwellWell services.
We may use your information to:
- Respond to inquiries
- Manage DwellWell membership services
- Build and maintain your Home Profile
- Organize maintenance, repair, and project requests
- Coordinate communication and scheduling
- Connect you with appropriate independent service professionals
- Maintain useful service history
- Improve our website, DwellWell app, and services
SHARING INFORMATION
Relevant information may be shared when needed to support your request.
We may share relevant information with independent service professionals when necessary to help coordinate a request you have made.
We may also use trusted third-party providers to support website hosting, communications, payment processing, analytics, and other business operations.
We do not share information beyond what is reasonably necessary to provide or support our services.
PAYMENTS
Membership payments and contractor payments stay separate.
DwellWell membership payments may be processed through third-party payment providers.
For physical work performed by independent service professionals, you contract with and pay the professional directly. DwellWell does not hold or process contractor payments on the homeowner’s behalf.
Important: DwellWell does not hold or process contractor payments on the homeowner’s behalf.
COOKIES & ANALYTICS
Website functionality and performance.
Our website may use cookies and analytics technologies to understand how visitors use the site, improve performance, and support website functionality.
DATA SECURITY
Reasonable measures to protect personal information.
We use reasonable administrative and technical measures to protect personal information.
However, no website, electronic communication, or online storage system can guarantee complete security.
YOUR CHOICES
You may contact DwellWell about certain information and communications.
You may contact DwellWell to:
- Update or correct your information
- Request changes to certain personal information
- Opt out of optional marketing communications
Some information may be retained when necessary for legitimate business, legal, or recordkeeping purposes.
THIRD-PARTY SERVICES
Third-party services are governed by their own privacy policies.
Our website or DwellWell app may link to third-party websites or services.
DwellWell is not responsible for the privacy practices of those third parties, and their services are governed by their own policies.
CHANGES TO THIS POLICY
This policy may be updated from time to time.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
CONTACT US
Questions about this Privacy Policy?
If you have questions about this Privacy Policy or how DwellWell handles your information, contact:
DwellWell Operations LLC
50 Woodbury Rd, Suite 1B
Huntington, NY 11743
50 Woodbury Rd, Suite 1B
Huntington, NY 11743
Email
hello@joindwellwell.com
hello@joindwellwell.com
Phone
(631) 629-6211
(631) 629-6211